FAQ
What is your return policy?
We hope you love your purchase from Yanawara, however, if you would like to return an item for store credit please email info@yanawara.com and we will send you return instructions. Items purchased from Yanawara may be returned for store credit within 14 days of receipt, provided they are in their original condition. All special price items are final sale.
Please note, we reserve the right to deny returns if the items have been used, damaged, or do not meet our standards of return. All shipping fees are non-refundable unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Yanawara is not responsible if the returned package is lost or the item damaged in the mail.
We do not cover return shipping costs. If you would like to exchange for a different item, we will wait until the returned item is received before sending out the new item. Shipping fees will apply each time we ship to you. Please email info@yanawara.com or call 347.656.5934 with any questions before purchasing if you are uncertain about an item.
What's your privacy policy?
Your privacy is important to us. At Yanawara, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this privacy policy at any time. If changes are made, you will be notified via the email address in your customer account.
Is this site secure?
How much is shipping?
We offer free shipping on all domestic orders over $100.
You are able to choose for non-promotional shipping rates at checkout from different carriers (USPS, UPS and DHL). These rates may variate according your shipping area and shipping time.
What if I encounter errors during check out?
If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Depending on when the error occurs, your bank may hold funds in your account, but they will not be released to Yanawara. Please contact us at info@yanawara.com if this happens!
How can I check the status of my order?
To check the status of your order, first log into your customer account. From there, you can select to option to view the order. Once you have clicked on the order, you will be able to see if it is fulfilled, shipped, or being held. If you checked out as a guest, please contact info@yanawara.com to check the status of your order.
When will my order ship?
Your order will ship 1-2 days after date of purchase. You can always log in to your customer account or use the tracking number provided in your shipment confirmation email to track packages.
Can I rush my order?
We offer overnight shipping options at checkout on all orders. However, processing an order can take anywhere from 1-2 days. Please email info@yanawara.com if there are special circumstances you would like us to know about and we'll do our best to met your requirements.
How can I change my order?
Contact info@yanawara.com to request any changes.
Do you have gift certificates?
Gift certificates are available in any amount. Please contact info@yanawara.com to order.
For all other inquiries, please contact info@yanawara.com.